Your data and your rights
Closing your account, what is kept afterwards, and how to raise a complaint.
These two pages are public. You do not need to be signed in, and you do not need an account to use the grievance form.
Closing your account
You start deletion from Settings, in the Delete account section, by clicking Delete my account, typing your email address and clicking Continue to verification. If you own a family, the dialog warns that it goes too, and lists it by name.
Your account is scheduled for deletion and you get a 30-day grace period. Signing back in during that window cancels it.
After 30 days the account is permanently closed. Sign-in is disabled and every active session is revoked.
Your personal data is deleted: profile, family and contact details, government ID, addresses, uploaded documents, your vaults and their files, and any saved secrets.
Where you appear in someone else's plan, as their beneficiary or executor, your details are anonymised but the entry itself stays valid while their identity is removed.
Automated processes stop: the dead-man switch is turned off and the blockchain contract linked to your account is paused.
A limited set of records is retained for legal, security and compliance reasons: tax and payment records, consent records and the security audit log, for the period the law requires. Those are encrypted and no longer used to provide the service.
Deletion of data held by third-party processors, such as identity verification and payment providers, is requested as part of the process, subject to their own retention rules.
Raising a grievance
If you have a concern about how your personal data is collected or used, the grievance form goes straight to BlockWill's Data Protection Officer, the designated contact under DPDPA Rule 7 and GDPR Articles 13 and 14.
Pick a category, describe the problem, and leave a contact email if you want a reply. You get a reference ID on submission: save it, because there is no other way to look up the ticket.
Acknowledged within 24 hours, resolved within 15 days. Your description is encrypted at rest.
Getting a copy of your data
Settings also carries Download your data, which assembles everything BlockWill holds about you into a single JSON file: profile, stakeholders, organizations, vault and asset records, consents, notifications, billing history and your audit trail.
The file cannot include the contents of your vault. Assets, documents and DigiWish allocations are encrypted on your device with a key BlockWill never has, so the export lists what exists but not what is inside. The file itself is unencrypted, so mind where you put it.